Delivery Policy
At Infideli, each piece is made to order. Please allow time for our artisans to create your item before it is dispatched.
Processing and Production
Orders typically require 5–10 working days to be produced and prepared for shipment.
Working days are Monday through Friday and exclude public holidays. Production times are estimates and may vary during high-demand periods, holidays, or due to circumstances outside our control.
Delivery Time
After your order has been dispatched, delivery typically takes an additional 5–10 working days, depending on your destination and the shipping carrier.
Your estimated total time from order placement to delivery is generally 10–20 working days.
Shipping Confirmation and Tracking
Once your order has been dispatched, we will send a shipping confirmation email. Where tracking is available, this email will include tracking details.
Please allow time for tracking information to update after dispatch.
Shipping Address
Please ensure that your shipping address is complete and accurate when placing your order. Infideli is not responsible for delays, failed deliveries, or additional costs resulting from an incorrect or incomplete address supplied at checkout.
If you need to change your shipping address, contact us immediately at support@shopinfideli.com. We cannot guarantee changes once production, fulfillment, or shipment has begun.
Delays
Delivery dates are estimates, not guarantees. Delays may occur because of carrier interruptions, customs processing, weather, local delivery conditions, public holidays, or other events outside our control.
We are not responsible for delays caused by shipping carriers or customs authorities, but we will do our best to assist if an issue arises.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges are the responsibility of the recipient unless stated otherwise at checkout.
Infideli is not responsible for delays caused by customs clearance or for packages returned due to unpaid customs charges.
Lost, Damaged, or Missing Deliveries
If your package appears lost, arrives damaged, or is marked as delivered but cannot be located, contact us at support@shopinfideli.com as soon as possible. Please include your order number and any relevant details or photos. We will review the issue and, where appropriate, assist with a carrier investigation.
Contact Us
For delivery questions, contact:
Infideli
Email: support@shopinfideli.com
Website: shopinfideli.com